At Blue by You, we want you to love your purchase! However, if you need to return an item, we’re here to help. Our policy is fully compliant with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Returns & Cancellations
Each of our items is assembled with care once your order is placed. If you change your mind, under UK distance selling regulations you have 14 days from the day you receive your order to request a return and full refund.
To initiate a return, please send an email to hello@bluebyyou.co.uk with the following details:
-
Full Name
-
Order Number
-
Delivery Address
Please note: Non-faulty items must be returned unused, unopened, and in their original condition. Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.